Privacy Policy

At TheTravelRoot, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our travel booking services.

1. Introduction

TheTravelRoot ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at privacy@thetravelroot.com.

When you visit our website and use our services (the "Services"), you trust us with your personal information. We take that trust seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the website, or otherwise when you contact us.

Personal Information Provided by You

• Contact Information: First name, last name, phone number, email address, and postal address.
• Travel Information: Passport details, frequent flyer numbers, dietary requirements, and specific travel preferences.
• Payment Information: Credit card numbers, billing addresses, and associated payment details (processed securely via PCI-compliant partners).

Information Automatically Collected

We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and location data.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process: If you choose to link your account with us to a third-party account.
• To fulfill and manage your bookings: We use your information to secure flights, hotels, and travel arrangements with our partners.
• To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To protect our Services: This includes efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).
• To enforce our terms, conditions and policies: For business purposes, legal reasons, and contractual obligations.

4. Sharing of Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

• Airlines and Travel Providers: We share your necessary personal details (name, passport, dietary needs) with the airlines, hotels, and tour operators fulfilling your booked itinerary.
• Service Providers: We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. For example, all payment transactions are encrypted using SSL technology. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to:

• Request access and obtain a copy of your personal information.
• Request rectification or erasure of your personal information.
• Restrict the processing of your personal information.
• If applicable, to data portability.

To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

8. Contact Us

If you have questions or comments about this notice, you may email us at privacy@thetravelroot.com or by post to:

TheTravelRoot Legal Department
123 Travel Avenue, Suite 400
New York, NY 10001
United States